Our flight was delayed three times. It took us 17 hours to get home.
Our flight was delayed three times. It took us 17 hours to get home.
If the flight is delayed, get the delay timing right and don’t have people standing in line ready to board for almost 2 hours because you keep pushing it back. Also, don’t have your flight crew say they are sorry when they clearly don’t care, make no efforts to speed up anything and then turn around and are rude to customers when they don’t “move fast enough” to put up tray tables and seat backs.
We liked the fully reclinable seats. Had center seats, so it was difficult to talk to spouse. Crew was great
T hey did a great job. Flight was on time .
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
EWR terminal C United Club is great. Flight and everything else mediocre
Flight delayed for 2 hours due to a part. The plane sat waiting for boarding for a long time and during final preflight inspection the issue was found. Why not do the preflight inspection sooner if you know the plane is being used?
Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.
Very bad , airplain had problem with engines , had to evacuate, had a delay on my trip for almost 4 hours , lost my rental car in london..
Honestly, best experience I've had with an airline in recent memory. Flight was on time, comfortable seats, snacks and entertainment was top notch.
The flight was excellent with very attentive and friendly staff. Food was delicious and amenities were nice. Only trouble was the 1 hour and 20 mins I had to wait for luggage. Guess there was an electrical problem at the gate.
Economy class has no legroom so if you have the money worth to upgrade! Food was absolutely horrible! The crew was super nice!!!!!
the crew was very friendly. The check in staff was a different story. I was flying club and when I arrived at the check in desk the two people behind the desk waved me to another person. They were too busy chatting. This person checked me in and said to walk to the gate immediately. At it was 1h12mins before the flight, I asked if I could use the lounge. No, he said. Straight to the gate. Obviously it was crowded, uncomfortable and irritating as the flight was delayed and a herd of people were standing in front of the gate, hoping to get in first
Flight canceled two hours beforehand, BA reticketed us so that we would have had to leave from Edinburgh instead of Glasgow, where we were already at the airport. We would have arrived in Boston too late to get home to Vermont. Instead with some pressure we were reticketed from Glasgow on Lufthansa, which avoided Heathrow, a great benefit after our horrible experience at Heathrow when we arrived in Britain three weeks earlier. (Kayak assebled an itierary that did not leave adeqate time for the connection at Heathrow, where thousands of people were trying tio get through inadequate and badly staffed security and staff did not know the slightest details about where and which lines we should get in.) The British Airways travel experience is not to be recommended these days.
One of the flight was cancelled. My experience was poor.
THe flight, crew and service was good. The only problem was the long delay and that the Captain's announcment about the delay was only in English on a BUDapest Hungary flight.: And no one spoke Hungarian from the flight crew.
Horrible check in process. The app was unusable and the website very confusing
The food could have been better, but that is secondary. I felt safe.
Check in was unnecessarily slow. Not enough agents and the 3 there were working in so- mo. Terrible.
The seats were comfortable and dinner was good.? I ended up with food poisoning, not their fault. I caught it somewhere in Barcelona. I didn't tell the flight attendant so it was up to me. It is a good airline. I was just ready to be home